Last updated: 04/01/2026
Serenity Living LTD (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a booking with us.
Serenity Living LTD
Paola, Malta
Email: [email protected]
We operate boutique accommodation properties under the brand Serenity Living / Serenity Suite.
We may collect and process the following personal data:
Name and surname
Email address
Telephone number
Booking details (dates, number of guests, property booked)
Payment and billing information (processed securely by third-party providers)
Identification details where required by local regulations
Communications with us (emails, messages, enquiries)
Website usage data (cookies, analytics)
Your data may be collected when you:
Make a booking directly through our website
Contact us via email or enquiry forms
Book through third-party platforms such as Booking.com or Airbnb
Subscribe to communications or respond to messages from us
Visit and browse our website
We use your personal data to:
Process and manage bookings and reservations
Communicate with you before, during, and after your stay
Provide customer support and respond to enquiries
Comply with legal and regulatory requirements
Improve our services and website experience
Send essential booking-related communications
We do not sell or rent your personal data to third parties.
We process your personal data based on one or more of the following legal grounds:
Performance of a contract (to manage your booking and stay)
Legal obligations (e.g. local registration requirements)
Legitimate interests (to operate and improve our services)
Your consent (where applicable)
We may share your data only with trusted third parties where necessary, including:
Booking and property management platforms (e.g. Lodgify)
Payment service providers
Government or regulatory authorities where required by law
All third parties are required to handle your data securely and in compliance with applicable data protection laws.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.
Your data is stored only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.
Our website may use cookies and similar technologies to improve functionality and user experience. Cookies may collect anonymous information about how visitors use the website.
You can manage or disable cookies through your browser settings.
Under applicable data protection laws (including GDPR), you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data (where legally permissible)
Restrict or object to processing
Request data portability
To exercise your rights, please contact us at [email protected].
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Serenity Living LTD
Email: [email protected]