Serenity Living LTD

Last updated: 04/01/2026

Serenity Living LTD (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a booking with us.

1. Who We Are

Serenity Living LTD
Paola, Malta
Email: [email protected]

We operate boutique accommodation properties under the brand Serenity Living / Serenity Suite.

2. What Personal Data We Collect

We may collect and process the following personal data:

• Name and surname

• Email address

• Telephone number

• Booking details (dates, number of guests, property booked)

• Payment and billing information (processed securely by third-party providers)

• Identification details where required by local regulations

• Communications with us (emails, messages, enquiries)

• Website usage data (cookies, analytics)

3. How We Collect Your Data

Your data may be collected when you:

• Make a booking directly through our website

• Contact us via email or enquiry forms

• Book through third-party platforms such as Booking.com or Airbnb

• Subscribe to communications or respond to messages from us

• Visit and browse our website

4. How We Use Your Data

We use your personal data to:

• Process and manage bookings and reservations

• Communicate with you before, during, and after your stay

• Provide customer support and respond to enquiries

• Comply with legal and regulatory requirements

• Improve our services and website experience

• Send essential booking-related communications

We do not sell or rent your personal data to third parties.

5. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Performance of a contract (to manage your booking and stay)

• Legal obligations (e.g. local registration requirements)

• Legitimate interests (to operate and improve our services)

• Your consent (where applicable)

6. Data Sharing

We may share your data only with trusted third parties where necessary, including:

• Booking and property management platforms (e.g. Lodgify)

• Payment service providers

• Government or regulatory authorities where required by law

All third parties are required to handle your data securely and in compliance with applicable data protection laws.

7. Data Storage & Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

Your data is stored only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

8. Cookies & Analytics

Our website may use cookies and similar technologies to improve functionality and user experience. Cookies may collect anonymous information about how visitors use the website.

You can manage or disable cookies through your browser settings.

9. Your Rights

Under applicable data protection laws (including GDPR), you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data (where legally permissible)

• Restrict or object to processing

• Request data portability

To exercise your rights, please contact us at [email protected].

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Serenity Living LTD
Email: [email protected]